Paid CRM Systems Vs Internal Excel Monitoring

If you’ve ever run a growing business, you’ve probably hit the same question every founder faces at some point — should I invest in a proper CRM system, or just keep using spreadsheets? On the surface, Excel feels familiar, flexible, and free. But as your customer base grows and your operations become more complex, that simple spreadsheet starts showing cracks. This is where paid CRM systems prove their worth.